Red By Dufry Terms & Conditions

RED BY DUFRY LOYALTY PROGRAMME 

TERMS AND CONDITIONS FOR THE UK

1.       Ownership of the Mobile Application

1.1.    In accordance with the provisions of the legislation in force we inform you that the owner of the "Red by Dufry Loyalty Programme" mobile application (hereinafter the "Programme" or the "Application") is DUFRY AG and the operator of the Application in the UK is WDFG UK LIMITED, a Dufry group company (hereinafter "DUFRY"), with registered address at 5 New Square, Bedfont Lakes, Feltham, TW14 8HA, with Company Number 02872512, and with contact email address: legal@dufry.com

2.       Using the Application

2.1.    These are the Terms and Conditions ("Terms and Conditions") governing access and use of the Application and on gaining access to the Application for its use the user agrees to them and accepts the conditions that are available in the Application each time. If the user does not agree with these terms and conditions the user must stop using this Application. The user must read these Terms and Conditions carefully.

2.2.    Access to and downloading of the Application is free, except for the cost of connection through the telecommunications network provided by the user’s access provider.

2.3.    DUFRY reserves the right to make, at any time, changes and updates to the Application and its content, layout and presentation, including these Terms and Conditions. The user will be notified by DUFRY on any material changes of the Terms and Conditions. We recommend reading them before each access and use of the Application. DUFRY also reserves the right at all times to decide to continue with the services of the information company that it provides through the Application.

2.4.    The user undertakes not to use the Application for fraudulent purposes and not to carry out any conduct that could damage the image, interests and rights of DUFRY or third parties, also undertaking to use the Application, services and contents included therein diligently, correctly and lawfully. In particular, the user undertakes not to delete, avoid or manipulate the copyright and other data identifying the rights of the owners included in the contents of the Application as well as the technical protection devices or any information mechanisms that may include such contents. The user also undertakes not to take any action to damage, disable or overload the Application, or in any way hinder normal use and operation of the Application.

2.5.    In the event that the user fails to comply with these Terms and Conditions or DUFRY reasonably suspects that the user is failing to comply therewith, DUFRY reserves the right to limit, suspend or terminate access to the Application, adopting any technical measure necessary for that purpose. DUFRY also reserves the right to decide, at any time, whether to continue the services that it provides through the Application.

3.       Operation of the Programme

3.1.    Requirements

All individuals who are 18 and over may join the Programme as members through the Application.

All that is required for this is to access the Programme and complete all the fields in the application form accurately. Once the application is completed, customers will receive a personal QR code on their mobile device that will allow them to identify themselves in stores and, thereafter, enjoy all the benefits offered by the Programme.

3.2     Benefits and Operation of the Programme

The Programme entitles members to benefit from a loyalty discount in the DUFRY travel retail stores globally. In the UK, World Duty Free’s arrival stores, any Bulgari, Hermes, Macallan and Glenmorangie stores run by WDFG UK Limited are excluded from the Programme.

The discounts offered are:

Silver:	5% off per transaction
Gold:	7% off per transaction
Platinum:	10% off per transaction

These discounts are capped at £250 per transaction, and may be subject to change at any time. The app must be presented at the checkout point to qualify for the discount.

The loyalty discount cannot be applied to items that are already on promotion or subject to a discount, nor can it be combined with any other Dufry promotional vouchers or campaigns such as the VIP Voucher. The applicable discount may vary from one country to another.

Customers who wish to join the Programme will not be required to make a minimum purchase in order to join the Programme. Number of daily transactions allowed per customer with the Program may be limited per airport per day. At DUFRY Stores in the UK it is limited to two transactions per customer, per airport, per day.

Number of daily transactions allowed per customer with the Programme may be limited per airport per day. At DUFRY Stores in the UK it is limited to two transactions per customer, per airport, per day.Certain categories of products and/or brands may be excluded from the Programme and this may vary from one country to another. In the UK, all tobacco, Rado, Tissot, and Tag Heuer products are excluded from any discount and points earning. Any products that are sold via a ballot process are also excluded from any discount and points earning.

Certain categories of products and/or brands may be excluded from the Programme and this may vary from one country to another. In the UK, all tobacco, Tissot, Tag Heuer and the Macallan products are excluded from any discount and points earning. In Northern Ireland, alcohol products are excluded from earning points. The customer can find out directly in stores whether any additional products, categories or brands are excluded from the Programme.

Membership of the Programme is renewed automatically on an annual basis. However, DUFRY will analyse the movements of its customer’s accounts and, based on the activity, will adjust the account membership to the appropriate level (Silver, Gold and Platinum) within the Programme.

For more information regarding our Programme membership tiers and benefits please visit our website www.redbydufry.com. For any question regarding to Dufry’s employees digital discount card please refer to the local HR team.

3.3.    Specific operation for Dufry employees and employees of the airport group associated with Dufry

By registering on the Programme, users acknowledge:

(i) In order to access the employee discount in Stores, Dufry employees (“Employees”) shall register in the Red By Dufry Program and identify themselves with the QR Code at the time of payment.

(ii) Likewise, employees of the airport communities associated with Dufry (“Airport Employees”) shall register in the Red By Dufry Program, provide a valid employee card and identify themselves with the QR Code at the time of payment.

(iii) The Airport Employees and Employees discount does not apply to all categories of Store products such as tobacco, or to purchases items that are already on promotion or that benefit from a discount of another nature, nor can it be combined with other Dufry's promotional campaigns.

(iv) Both the Employee discount and the Airport Employee discount will only be applicable in local Stores. Employees and Airport Employees may benefit in person from the discount reserved to them at Dufry stores in other countries. Discount may vary from country to country.

(v) Membership in the Program will be valid for three years. Airport Employees must prove their continuity in the company associated with Dufry with a valid employee card in order to renew their membership and continue to benefit from the discounts.

 

3.4.       Owner’s Declarations

By registering on the Programme, users acknowledge:

 

(i) that you are 18 and over,

(ii) that participation in the Programme is voluntary, and users are required to join and accept in the Programme,

(iii) DUFRY reserves the right to cancel the membership of anyone who fails to comply with the said requirements of membership of the Programme or who does not provide the necessary information that they may be asked to provide.

You will be responsible for providing accurate information to ensure the authenticity of the data entered when completing a form.

 

4.       Security

4.1.    The user is solely responsible for the use and protection of the confidentiality of the user name, email verification and password that may be provided or that has been selected for use in the mobile application. It should not be shared with or given to third parties. We must be notified immediately of any unauthorized use of the username or password or of any other breach of security in connection with the Application. None of this information (Including but not limited to QR code and registration ID) should be shared with or given to third parties. We must be notified immediately of any unauthorized use of any information provided by the user or by the system itself (including but not limited to QR code and registration ID) or of any other breach of security in connection with the Application.

5.       Third Party Services

5.1.    The Application’s customs standards sections are operated by third parties outside the Dufry group. DUFRY will not accept responsibility for the veracity and accuracy of the information provided by third parties.

6.       Amendment of these Terms and Conditions

6.1.    We reserve the right to amend these Terms and Conditions at any time. These changes will be applicable once published in our Application and, subject to section 2.3., it is the responsibility of users to read the Terms and Conditions whenever they use this Application.

6.2.    The Terms and Conditions in force at the time will apply to each activity carried out using the Application.

6.3.    Continued use of our mobile application implies that you accept and will comply with the current Terms and Conditions.

 

7.       Protection of Personal Data and Cookies Policy

7.1.    Any personal data you provide when using our mobile application will be processed and used in accordance with our Privacy Policy. By using our mobile application you agree to such processing and the terms thereof.

7.2.   The rules governing aspects relating to the processing of users’ personal data due to use of the mobile application are set out in the Privacy Policy attached to the various data collection forms that may be included in the mobile application.

7.3.    The mobile application uses a technology known as "cookies" to gather information on how the Application is used. For detailed information on how DUFRY uses cookies, please see the Cookies Policy document.

 

8.       Intellectual and Industrial Property

8.1.    The intellectual property rights over the layout of the contents of the Application (including the sui generis right to the database), graphic design (look and feel), distinctive signs (trademarks and trade names), underlying computer programs (including source codes) and the various elements that make up the Application (text, graphics, photographs, videos, etc.) are owned by DUFRY or, where applicable, it has been granted the rights of use and exploitation thereof, and in that sense are works protected by current intellectual and industrial property legislation.

8.2.    Use of the mobile application by the user in no way implies the transfer of any intellectual and/or industrial property rights over the Application, its contents and/or the distinctive signs of DUFRY. For this purpose, by these Terms and Conditions, except in those cases where it is legally permitted, the user is expressly prohibited from reproducing, altering, distributing, publicly communicating, making available, extracting and/or reusing the Application, its contents and/or the distinctive signs of DUFRY.

8.3.    It is expressly forbidden to reproduce elements of the Application or its contents for profit or commercial purposes.

9.       Limitation of Liability

9.1.    The user acknowledges and agrees that use of the mobile application is at all times at their entire risk and responsibility and therefore DUFRY does not accept responsibility for any misuse or improper use made of the Application.

9.2.    In particular, DUFRY is not liable for:

 

•        The content of sites linked through links included within the Application. In this respect, the terms set out in section 10 of these Terms and Conditions shall apply.

•        The Application may contain advertising content or it may be sponsored. In no case will DUFRY be responsible for any inaccuracy, misrepresentation or irregularities that advertising or sponsorship material may contain.

•        Damage of any kind caused to users’ computer equipment by viruses, worms, Trojan horses or any other harmful elements. Users acknowledge that use of the Internet implies they accept that there is a risk that their computer equipment may be affected by the aforementioned elements. To this end, it is up to users, in any case, to have available suitable tools for the detection and removal of harmful electronic programs. For more information they may contact their Internet access service providers who will be able to provide solutions suited to their needs.

•        Damage of any kind caused to users resulting in failures of or disconnections from telecommunications networks that give rise to the suspension, cancellation or interruption of service of the Application while it is providing such service or prior thereto. In this regard, users acknowledge that access to the Application requires services provided by third parties outside DUFRY’s control (for example: telecommunications network operators, access providers, etc.), the reliability, quality, continuity and operation of which is not DUFRY’s responsibility.

•        Contents which are illegal, harmful or contrary to morals, uses and good practices that are the responsibility of third parties.

 

10.  Links

10.1.  The Application may include technical link devices (links) that allow Users to access other applications and Internet portals (hereinafter, "Linked Sites"). In these cases, DUFRY acts as a provider of mediation services and it will only be responsible for the contents and services provided on the Linked Sites insofar as it is actually aware of the illegality and it has not disabled the link with due diligence. In the event that Users believe that there is a Linked Site with unlawful or inappropriate content, please notify DUFRY via the email to the following address legal@dufry.com. In no case will such communication carry the obligation to remove the link in question.

10.2. The existence of Linked Sites in no way implies that DUFRY is actually aware or is any other way aware of the services and contents thereof in the case of illegality, nor that it necessarily has agreements with the managers or owners of the Linked Sites. Nor does the existence of such links imply DUFRY’s recommendation, promotion, identification or agreement with the statements, content or services provided through the Linked Sites. Consequently, DUFRY does not accept responsibility for the content of the Linked Sites or for their conditions of use and confidentiality policies and Users are solely responsible for checking and accepting them each time they access and use them.

10.3. Users and, in general, any individual or legal entity that intends to establish a link from their page or site to the Application, should obtain DUFRY’s prior written permission. The establishment of such a link does not imply in any case the existence of dealings between DUFRY and the proprietor or owner of the site or page on which the link is established, nor the acceptance or approval by DUFRY of its contents or services.

10.4. In any case, DUFRY reserves the right to prohibit or disable links to the Application at any time, especially in cases of unlawful activity or content of the page or site in which it is included.

11.     Force Majeure

11.1. DUFRY will not be liable for any failure or delay in fulfilling any of its obligations under these Terms and Conditions that is caused by an event beyond its control or Force Majeure.

11.2. Force Majeure means, for the purpose of this clause, any act or event beyond DUFRY's reasonable control, including, but not limited to, strikes, lockouts or other action by third parties, supplier failure or delay, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster, or failure of public or private telecommunication networks.

11.3. Should a Force Majeure event occur, which affects the fulfilment of DUFRY's obligations under these Terms and Conditions, DUFRY will notify the User as soon as reasonably possible.

 

12.     How can you contact us?

12.1. If you have any questions about the Programme, or if you have any complaints, please contact our Customer Service Team by e-mail at customerservice.uk@wdfg.com.

13.   General Information

13.1.  DUFRY reserves the right to transfer its rights and obligations under these Terms and Conditions to another organization.

13.2. Any contract concluded in accordance with these Terms and Conditions is between the User and DUFRY. No third party shall have any right to enforce any of its terms. In any case, access, navigation and use of the Application and, if applicable, the use or rental of the products or services that are offered through it are under the sole and exclusive responsibility of the User.

13.3. Failure to enforce any obligation does not imply a waiver of the right to request it at a later date.

13.4. These Terms and Conditions and any other matter relating to the use of the services DUFRY provides through the Application shall be governed by the provisions of Laws of England and Wales. For cases where the legislation provides for the possibility of the parties submitting to a jurisdiction, DUFRY and the User, expressly waiving any other jurisdiction that may apply, shall submit any disputes and/or disagreements to be heard by the Courts of England.

13.5. In the event that any provision contained in these Terms and Conditions is declared invalid, it shall be removed or replaced. In any case, such invalidity shall not affect the validity of the remaining provisions contained in these conditions.

 

WDFG UK LIMITED 2023