Reserve & Collect

How it works

1 Select your collection store

Let us know your departure date and terminal so we can show you the best product selection available.

2 Browse & reserve

From beauty and accessories to food and liquor, reserve items online from 24 hours before your flight, up to 30 days in advance.

3 Collect & pay in store

Once you’ve arrived at the airport head to our in-store collection point where your order will be waiting for you.

FAQs

How long before I travel can I place an order?

You can reserve online from a minimum of 24 hours up to 30 days in advance of your trip. Order further in advance to enjoy a wider range including brands and products you might not find in-store.

When do I pay for my items?

Payment takes place in-store when you collect your order. You will need a valid boarding pass and proof of ID to collect your order, such as your passport or National ID card. The name on the order must match the name of the ID.

What happens if my travel plans change?

Your order will be available for collection from store opening to closing on your departure date. We understand travel plans can change and so you’re under no obligation to collect your order.

Need help?

If you need help with your order or have any queries regarding our products and services, please get in touch with our Customer Service team at customerservices.uk@dufry.com.

Stress-free shopping

Travel exclusives

Special savings

Get rewarded

Join Red By Dufry

FAQs